How Remae handles what you tell it.

Remae keeps a memory of your life, so it has to earn your trust. Here is what happens to what you tell it, in plain words.

This page sums up the Remae app’s privacy policy (version 2026-10-07). Every line here is in it, and where the two read differently, the policy is what counts.

• No ads, no selling, no tracking. We don’t sell your data or use it for advertising, and nothing in Remae tracks you across other companies’ apps or websites.
• No AI training on your data. We don’t train AI models on it, and the hosts that run Remae’s AI models may neither keep it nor train on it. Speech-to-text is the one exception, explained below.
• It asks before it acts. Before Remae writes or sends anything in an app you connected, it asks you. Every time.
• Delete anything, at any time. One fact, one conversation or everything, in the app, without asking anyone.

Remae is an AI

Every reply, note and notification Remae writes comes from an AI model. No person reads your chats to answer you.

AI makes mistakes. Remae can mishear, remember something wrong or say something untrue with confidence. Check anything that matters before you act on it, especially about health, money or the law.

Where your data goes

Your account’s data is stored in Ireland, in the EU (at Supabase, on AWS in eu-west-1).

To answer you, Remae sends what you write, what you show it and, while listening is on, what it hears to AI services run by companies in the United States. The privacy policy names every one of them, with what each one gets.

Remae lets its AI gateway use only hosts that keep nothing once they have answered and don’t learn from it. Speech-to-text is the exception: there the gateway picks the host itself, bound by the gateway’s data processing terms.

For the United States we rely on the EU–U.S. Data Privacy Framework, or on the European Commission’s standard contractual clauses (more on this).

Listening, and the people around you

• Listening is off when Remae starts. It runs only after you turn it on, and iOS shows its microphone indicator while it does. You can pause or stop it at any time.
• Audio is never stored on our servers. Remae keeps the text.
• It hears everyone nearby, not only you. Tell the people around you, and pause it if anyone objects.
• Facts learned from listening wait for your confirmation before Remae uses them in chat.

Apps you connect

When you connect an app as a Spark, Remae reads from it when you ask, or when a routine you set up checks it, and only while it is connected. Before it writes or sends anything there, it asks you, every time.

Disconnecting the app in Remae’s Settings ends Remae’s access. For Gmail, Google Calendar, Google Drive, Google Sheets, Slack and Outlook, also remove the access in your Google, Slack or Microsoft account (here’s how).

Deleting and exporting

• Forget a single fact, or delete a single conversation, or a single moment of one.
• Settings › Privacy › Delete everything Remae knows removes it all from our servers at once. It is immediate and can’t be undone: there is no thirty-day grace period. Database backups expire within 30 days.
• Settings › Privacy › Delete my account deletes the account itself, and everything in it.
• Settings › Privacy › Export my memories gives you most of what we hold, as a machine-readable file.

Security

• Data travels encrypted and is stored encrypted.
• Each account’s data is locked to it at the database level, so no other user can read yours, even by accident. Attachments sit in private storage that only your account can open.
• You sign in with a one-time code, with Apple or with Google. Remae never has a password of yours.
• People at VxNeo Labs look at your data only to fix a problem, keep Remae secure, answer a request from you, or when the law requires it.

Who stands behind it

Remae is made by VxNeo Labs FlexCo in Vienna, Austria, and the EU’s data protection law (GDPR) applies. Questions or requests about your data: contact@vxneolabs.com. We answer within one month.

You can also complain to the Austrian Datenschutzbehörde, or to the authority where you live or work. Remae is for people aged 16 and over.

More: the full privacy policy · help and contact · imprint.